Effective Date: June 2026
At Ivory Isle, protecting the privacy and security of our customers, partners, and website visitors is fundamental to our commitment to trust, professionalism, and responsible tourism.
This Privacy Policy explains how we collect, use, store, protect, and process personal information.
1. INFORMATION WE COLLECT
We may collect:
Personal Information
- Full name
- Email address
- Telephone number
- Nationality
- Country of residence
- Passport details (when required)
- Emergency contact information
Travel Information
- Arrival and departure details
- Flight information
- Accommodation preferences
- Dietary requirements
- Tour preferences
Technical Information
- IP address
- Browser information
- Device information
- Website activity
- Cookie data
2. HOW WE USE YOUR INFORMATION
We use information to:
- Process travel bookings
- Arrange accommodation
- Coordinate transportation
- Provide customer support
- Deliver requested services
- Improve user experience
- Conduct internal analytics
- Meet legal and regulatory obligations
- Send relevant travel information
3. LEGAL BASIS FOR PROCESSING
We process information based on:
- Customer consent
- Contractual necessity
- Legitimate business interests
- Legal compliance requirements
4. SHARING OF INFORMATION
Personal information may be shared only where necessary with:
- Hotels
- Transportation providers
- Tour guides
- Activity operators
- Government authorities
- Immigration agencies
- Payment service providers
Ivory Isle does not sell personal information to third parties.
5. DATA SECURITY
We implement appropriate security measures including:
- Secure servers
- Encrypted communications
- Access controls
- Administrative safeguards
- Regular security reviews
Despite our efforts, no online system can guarantee absolute security.
6. DATA RETENTION
Personal information shall be retained only for:
- Service delivery purposes
- Legal obligations
- Accounting requirements
- Dispute resolution
Data that is no longer required shall be securely deleted or anonymized.
7. COOKIES
Our website may use cookies to:
- Improve functionality
- Analyze traffic
- Understand visitor behavior
- Enhance user experience
Users may disable cookies through browser settings; however, certain website features may become unavailable.
8. MARKETING COMMUNICATIONS
Where consent has been provided, Ivory Isle may send:
- Travel updates
- Destination information
- Promotional offers
- Newsletters
Recipients may unsubscribe at any time.
9. INTERNATIONAL DATA TRANSFERS
As part of providing travel services, information may be transferred internationally to suppliers, partners, and service providers located outside Sri Lanka.
Reasonable safeguards shall be applied to protect such information.
10. YOUR RIGHTS
You may request:
- Access to your personal information
- Correction of inaccurate information
- Deletion of information where legally permissible
- Restriction of processing
- Withdrawal of consent
Requests may be submitted via the contact details below.
11. CHILDREN’S PRIVACY
Ivory Isle does not knowingly collect personal information from children without appropriate parental or guardian authorization.
12. POLICY CHANGES
Ivory Isle reserves the right to update this Privacy Policy from time to time.
Updated versions will be published on this website with a revised effective date.
13. CONTACT US
Ivory Isle (Pvt) Ltd
Email: privacy@ivoryisle.lk
Website: www.ivoryisle.co
Ivory Isle Commitment
“We believe trust is the foundation of every meaningful journey. Protecting your information is part of protecting your travel experience.”
