Effective Date: June 2026
Welcome to Ivory Isle (Pvt) Ltd (“Ivory Isle”, “we”, “our”, or “us”).
These Terms & Conditions govern your use of our website, services, tour packages, transportation arrangements, accommodation bookings, travel consultations, and all related services provided by Ivory Isle.
By accessing our website, requesting a quotation, making a booking, or using any of our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
1. COMPANY INFORMATION
Ivory Isle (Pvt) Ltd is a Sri Lankan destination management and travel services company specializing in inbound tourism, tailor-made travel experiences, transportation arrangements, accommodation bookings, guided tours, and travel-related services within Sri Lanka.
2. BOOKING CONFIRMATION
A booking shall be deemed confirmed only when:
- A written confirmation has been issued by Ivory Isle.
- The required deposit or full payment has been received.
- Availability of all relevant services has been confirmed.
Ivory Isle reserves the right to refuse any booking request at its sole discretion.
3. PRICES AND QUOTATIONS
All quotations provided by Ivory Isle:
- Are subject to availability.
- Are valid only for the period specified in the quotation.
- May be revised due to currency fluctuations, taxation changes, supplier adjustments, fuel surcharges, government regulations, or unforeseen circumstances.
Unless specifically stated, quotations do not include:
- International airfare
- Visa fees
- Travel insurance
- Personal expenses
- Optional excursions
- Tips and gratuities
- Early check-ins or late check-outs
- Costs arising from delays beyond our control
4. PAYMENTS
Unless otherwise agreed in writing:
- A deposit may be required to secure bookings.
- Full payment must be completed before arrival or commencement of services.
- Failure to complete payment may result in cancellation of services without liability to Ivory Isle.
Payments may be made through approved banking channels, online payment systems, or other payment methods authorized by Ivory Isle.
Any bank charges, transfer fees, exchange losses, or intermediary fees shall be borne by the customer.
5. CANCELLATION POLICY
Cancellation requests must be submitted in writing.
Refund eligibility shall depend on:
- Notice period provided.
- Supplier cancellation terms.
- Non-refundable commitments already incurred.
The following guideline may apply unless otherwise stated:
| Cancellation Period | Refund Eligibility |
| More than 30 days before arrival | Eligible for refund less administrative costs |
| 15–30 days before arrival | Partial refund may apply |
| Less than 15 days before arrival | No refund |
| No-show | No refund |
Certain hotels, transport providers, airlines, and special events may impose stricter cancellation conditions.
6. CHANGES TO BOOKINGS
Any amendment requested by the traveler:
- Is subject to availability.
- May result in additional charges.
- May require revised quotations.
Ivory Isle cannot guarantee modifications once services have been confirmed.
7. TRAVEL DOCUMENTS
Travelers are solely responsible for ensuring that they possess:
- Valid passports
- Required visas
- Health documentation
- Vaccination certificates
- Travel permits
- Immigration compliance documentation
Ivory Isle shall not be liable for denied boarding, refused entry, deportation, or losses resulting from inadequate documentation.
8. TRAVEL INSURANCE
Ivory Isle strongly recommends that all travelers obtain comprehensive travel insurance covering:
- Medical emergencies
- Trip cancellations
- Flight disruptions
- Personal liability
- Loss of luggage
- Accidents
- Emergency evacuation
Travel insurance remains the sole responsibility of the traveler.
9. THIRD-PARTY SERVICES
Ivory Isle acts as a travel coordinator and destination management company.
Services may be provided by independent third parties, including:
- Hotels
- Airlines
- Transport providers
- Activity operators
- Guides
- Restaurants
While Ivory Isle carefully selects its partners, we do not own, operate, or control these entities and cannot guarantee their performance.
10. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Ivory Isle shall not be liable for:
- Delays
- Flight cancellations
- Weather disruptions
- Natural disasters
- Political instability
- Government restrictions
- Strikes
- Pandemics
- Civil disturbances
- Acts of terrorism
- Supplier failures
- Personal injury
- Property loss
- Theft
- Missed connections
Our liability shall be limited to the value of services directly purchased from Ivory Isle.
11. FORCE MAJEURE
Ivory Isle shall not be deemed in breach of these Terms & Conditions where performance is prevented, delayed, or affected by circumstances beyond reasonable control.
Such circumstances include but are not limited to:
- Floods
- Earthquakes
- Tsunamis
- Epidemics
- Government actions
- War
- Civil unrest
- Transportation disruptions
- Utility failures
12. CUSTOMER CONDUCT
Travelers are expected to:
- Respect local laws and customs.
- Follow safety instructions.
- Behave responsibly toward service providers and fellow travelers.
Ivory Isle reserves the right to terminate services without refund where conduct threatens safety, operations, or the enjoyment of others.
13. INTELLECTUAL PROPERTY
All content contained on the Ivory Isle website, including:
- Text
- Graphics
- Logos
- Photographs
- Videos
- Designs
- Brand assets
remain the intellectual property of Ivory Isle unless otherwise stated.
Unauthorized reproduction or use is prohibited.
14. WEBSITE USE
Users shall not:
- Attempt unauthorized access.
- Introduce malicious software.
- Copy or scrape content.
- Interfere with website operations.
Ivory Isle reserves the right to suspend access where misuse is detected.
15. GOVERNING LAW
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Sri Lanka.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
16. CONTACT INFORMATION
Ivory Isle (Pvt) Ltd
Email: privacy@ivoryisle.lk
Website: www.ivoryisle.co
